EXCHANGE Policies
Belts:
We will accept belt exchanges if in new and unused condition when accompanied by the original invoice for a period of 30 days. Authorization must be obtained prior to exchanging any item. To receive an exchange authorization, contact us using the email address below. Please include your invoice number in the body of the e-mail. We do not accept returns for belts, belts can only be exchanged for the same belt of another size.
Belts must be returned to us in new and unused condition. Belts that have been worn, used, altered, or damaged will not be accepted. If belts are not returned in new and unused condition the belt will be returned to you and no exchange processed. We reserve the right to refuse exchange of any merchandise that does not meet the above return requirements at our sole discretion.
Return postage for any exchange will be the sole responsibility of the purchaser. We will provide complimentary shipment of your replacement item back to you (one-time domestic shipments only).
Holster Attachments (Pillows) / Elastic Pouches/Carriers / Accessories:
For sanitary, hygiene, and safety purposes we DO NOT accept returns or exchanges for holsters, holster attachments (foam, patches and pillow products) and elastic pouches/products for any reason. Additionally, we do not accept returns or exchanges on ancillary items such as loop, fill, memory foam, et.al.
All sales are final.
SPECIAL NOTES TO ENSURE AN EASY EXCHANGE
Your exchange must be received back to us for processing in no more than 14 days after your exchange request has been approved.
When exchanging a belt the belt MUST be packed in the same manner and condition as it was sent. Belts that have creases, sets, twists, or are otherwise no longer salable due to improper packing are NOT eligible for exchange and will be shipped back to you and no exchange processed. See below for instructions on how to prepare your belt for return shipment.
BELT PACKING INFORMATION
It is easy to pack your belt for safe return shipment. Lay the belt flat on a table with the size label facing the table, if you have a Covert secure the tail so all of the hook and loop is covered by the tail.
If you have a Specialist, this is not necessary. Then take the belt and roll it up starting with the tail or if you have a Covert the area where the tail doubles back on the hook and loop. Roll the belt up from this direction, if you have done it correctly you will have the belt rolled up with the buckle on the outside. Simply use the twist tie it came with to secure it in this manner.
Safely pack it in a bubble mailer or box of adequate size to not squish the belt which can cause damage. Do not ship the belt back in a USPS Small Flat Rate mailer as it will be damaged and we will not be able to exchange it. If you have questions or need additional help with safe packing, please sent us an email and we will help.